The role of an Employment Adviser at Seetec Group is to provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. The successful candidate will manage a caseload of participants, deliver a positive experience to new customers, and facilitate assessments to understand customer personal circumstances, ambitions, and goals. The role requires excellent customer service skills, target-driven approach, and ability to work under pressure.
Requirements
- Meet, and strive to exceed, personal performance targets (Key Performance Indicators)
- Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment
- Deliver a positive experience to new customers, ensuring they engage with you and the programme
- Achieve the Customer Service Standards required on the programme
- Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customerās personal circumstances, ambitions and goals
- Where required, provide appropriate advice and guidance on the basics of self-employment and signpost customers to internal self-employment specialist that can further support customers in respect to self-employment
- Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression
- Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment
- Where required, provide appropriate training/guidance to customers to help them master digital technologies, for them to engage in guided self-service learning materials and online job vacancies
- Ensure all relevant evidence requirements are met to verify job starts
- Fully understand the local labour market, to source suitable job opportunities
- Undertake direct marketing to employers using digital media e.g., email, LinkedIn, Facebook, Twitter etc.
- Market specific customers to employers
- Identify the specific recruitment needs of employers and undertake tailored prescreens and group assessments
- Develop relationships with key stakeholders to maximise job opportunities, i.e., federation of small businesses, chamber of commerce, JCP partnership managers
- Maintain hard copy and system-held customer records to the required compliance and quality standards
- Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management
- Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
Benefits
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Pension - 5% Employee 5% Employer
- Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Pay Review
- Refer a Friend Scheme
- Free access to BenefitHub ā an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
