1st Party Collection Representatives (Monterrey)

Segoso Mexico is seeking motivated 1st Party Collection Representatives to join their dynamic team. These roles focus on high-volume customer interaction, account management, and ensuring compliance. The position requires strong communication and problem-solving skills within a team environment.

Requirements

• Handle a high volume of incoming and outgoing calls professionally.
• Resolve customer inquiries and issues promptly.
• Cure accounts and ensure compliance with company protocols.
• Meet and exceed individual and team performance metrics.
• Collaborate effectively with team members to achieve business goals.
• Participate in ongoing training to enhance product knowledge and customer interaction skills.

Benefits

• Paid training to set you up for success.
• Competitive hourly pay with a monthly bonus structure.
• Paid Time Off and benefits above the law.
• Choose between pantry vouchers or major medical insurance.
• Vacation days activated after six months of tenure, adjusted based on your length of service.
• Checks and drug screening required to ensure workplace safety.