Admin representative

We are seeking a detail-oriented and proactive Administrative Representative to manage incoming email communications and handle consumer disputes with professionalism and efficiency.

Requirements

• Monitor, organize, and respond to a high volume of emails in shared inboxes daily.
• Investigate and resolve consumer disputes promptly, ensuring compliance with company policies and regulatory requirements.
• Document and track all dispute cases accurately using Latitude and our Internal Dispute Log.
• Determine the proper pre-written response to communicate to consumers.
• Identify trends or recurring issues and recommend process improvements where applicable.
• Support general administrative tasks as needed.