Call Center Representative (Monterrey)
SEGOSO MEXICOMonterrey, Nuevo León, Mexico
Posted January 7, 2025
Full Time
About the Company
SEGOSO MEXICO is a financial services firm specializing in third‑party debt collection, sales support, and employee training. The company delivers customer‑focused collections solutions, structured training programs, and sales operations across Mexico and the Caribbean.
Job Description
Segoso Mexico is seeking dedicated Customer Service, Billing, and Soft Collections Representatives to join their team. This role focuses on providing exceptional customer service, resolving billing issues, and managing soft collections with professionalism and efficiency. Successful candidates will have strong communication and negotiation skills in a fast-paced environment.
Requirements
- Proven experience in customer service, billing, soft collections, phone, and/or call center roles.
- Strong negotiation and communication skills.
- Ability to multitask and stay organized in a high-volume environment.
- Problem-solving mindset and a focus on customer satisfaction.
- Dependable and team-oriented with a positive attitude.
Benefits
- Paid training
- Competitive hourly pay
- Monthly performance bonus
- Paid sick time
- Law-mandated benefits
- Pantry vouchers
- Major medical insurance
- Savings funds (optional)
