Product Support Engineer, Team Lead

At Semperis, our mission is to be a Force for Good. We are seeking a Product Support Engineer, Team Lead to manage and mentor a team of Product Support Engineers while also handling customer escalations, troubleshooting complex issues, and ensuring seamless product support delivery for Semperis' security and identity products.

Requirements

• 4+ years of experience in product support with leadership responsibilities
• Deep understanding of Semperis products and technologies
• Strong experience with Active Directory, O365, and related identity and access management systems
• Proficiency with DNS, networking, and security protocols
• Expertise in PowerShell and scripting for automation and troubleshooting
• Strong verbal and written communication skills, with the ability to explain technical issues to various stakeholders
• Experience in a software company supporting production environments and solving customer issues

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance