Head of Product, Korea

Sendbird is seeking a Head of Product, Korea to lead the AI Agent for Customer Service product line. The role requires defining and executing product strategy, agentic innovation, people management, and global product ownership.

Requirements

• Own the product vision and roadmap for the AI Agent for Customer Service platform
• Define and deliver enterprise-grade capabilities such as trust, safety, evaluation, observability, governance, deployment, and monitoring
• Push the boundaries of what AI agents can do in real-world customer service environments
• Lead and develop a team of Seoul-based Product Managers
• Drive strong product execution across multiple initiatives

Benefits

• Silicon Valley's equity program
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training
• Learn a Language benefit - up to 3.6 million won per year towards language lessons
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences