Billing Analyst

We are looking for a Billing Analyst to undertake billing operations in the Shared Services, issuing invoices with a high degree of accuracy to guarantee revenue without collection issues. The role involves scrutinizing billing data, suggesting improvements to the billing process, and collaborating with other teams.

Requirements

• Verify assigned reason codes based on customer documentation and distribute incoming chargebacks to the correct Verification Experts
• Develop track and tracing reporting for performance and escalation purposes
• Actively support Account Receivable to get missing chargeback data complete at either customers, internal database systems or at other departments
• Coordinate the chargeback work in process with the other stakeholders in the verification flow to ensure fast resolution
• Drive for cycle time improvements and support actions that minimize/eliminate new deductions at customers
• Support software and process improvements in order to get verification cycle time within the goals outlined per reason code as set by management
• Develop resolutions to problems of limited scope according company's processes and procedures
• Provide financial analysis on monthly basis for open and closed chargebacks
• Responsible for the update of chargeback procedure
• Organize internal meetings to track the progress and provide support if needed
• Perform internal trainings for the chargeback process for other teams as required
• Lead escalation meetings
• Support integrations of new companies
• Develop metrics around chargebacks
• Work on standardization of the process and global alignment
• Work on developing escalation process based on reason codes
• Develop standardized reporting