Lead IT Technical Support Specialist
Sentara HealthVirginia Beach, Virginia, United States
Posted February 21, 2026
Full Time
About the Company
Sentara Health is an equal opportunity employer that prides itself on the diversity and inclusiveness of its workforce.
Job Description
The IT Technical Support Specialist is a customer-facing role responsible for assisting customers with technical issues related to computer hardware, applications, software, and monitoring systems. The role involves providing systems support, troubleshooting, and resolving technical issues, as well as maintaining technical skills and providing coaching and delegating work to lower-level professionals.
Requirements
- Work in a team-based environment with independent discretion
- Provide systems support for end client systems
- Maintain technical skills in your field of expertise
- Good problem-solving and troubleshooting skills
- Strong attention-to-detail and follow-up skills
- Customer-focused and results-oriented attitude
- Strong oral and written communications skills
- Willingness to coordinate and work with others
- Willingness to be on call and attend to technical issues outside of normal business hours
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance
- Student Debt Pay Down
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
