Enterprise Customer Success Manager
SentiLinkUnited States
Posted February 4, 2026
130000 - 160000 USD
Full Time
About the Company
SentiLink is a San Francisco‑based identity and risk solutions provider founded in 2017 that helps banks, credit unions, and fintechs prevent synthetic fraud, identity theft, and emerging first‑party fraud at the point of account opening and beyond. Leveraging machine learning models and deep expertise from a team of top risk analysts, the company delivers real‑time risk assessment that stops fraud before it occurs. Its technology is widely adopted by major U.S. banks and leading fintech unicorns, enabling secure, compliant onboarding for both institutions and their customers. With $85 million raised from investors such as Andreessen Horowitz, Craft Ventures, and NYCA Partners, SentiLink distinguishes itself by combining advanced analytics with industry‑specific insights to provide a robust, scalable fraud‑prevention platform.
Job Description
SentiLink is seeking an Enterprise Customer Success Manager to provide high-level service and business insight to customers, develop in-depth understanding of fraud domain and SentiLink's products, and handle onboarding and ongoing customer support.
Requirements
- 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
- Collaborate closely and share insights with cross-functional teams
- Experience with Salesforce and Apollo is a plus
- Willingness to travel up to 25% of the time
Benefits
- Employer paid group health insurance
- 401(k) plan with employer match
- Flexible paid time off
- Regular company-wide in-person events
- Home office stipend