Customer Support Manager

Serenity is hiring a Customer Support Manager to oversee daily operations, lead a customer-facing team, and ensure a consistent, high-quality experience across all interactions.

Requirements

• 10+ years of leadership or operations experience in a fast-paced environment of at least 30 employees
• Proven ability to manage KPIs and hold performance-based conversations
• Strong communication skills with the ability to work with both people and data
• Confident leadership style with the ability to motivate and guide teams
• Ability to thrive in a growth-oriented, evolving environment

Benefits

• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after first year)
• 10 paid holidays