Customer Support Specialist

Customer Support Specialist. Serenity is looking for Customer Support Specialists who enjoy helping others and creating positive, supportive experiences. The role is ideal for individuals coming from customer service, hospitality, retail, education, or other people-focused roles who thrive on building trust and helping others feel comfortable and supported.

Requirements

• 2+ years of full-time professional experience (any industry)
• Clear and professional communication skills, both verbal and written
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to coaching and feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Benefits

• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays
• Opportunities for advancement as the company continues to grow
• A supportive, team-oriented culture where your contributions matter