Member Advocate
Serenity Mental Health CentersUtah, United States
Posted March 30, 2026
Full Time
About the Company
Serenity is a technology-driven company delivering advanced, evidence-based solutions for members who are looking for better outcomes.
Job Description
We're looking for a Member Advocate to join our member-facing team. You'll be responsible for guiding members through their available options, listening carefully, and documenting member information accurately. The ideal candidate will have 2+ years of full-time, high-quality customer-facing experience, strong active listening skills, and a detail-oriented and organized approach.
Requirements
- 2+ years of full-time, high-quality customer-facing experience
- Strong active listening skills
- Able to manage a high volume of interactions without letting quality slip
- Detail-oriented and organized
- Clear, calm communicator in writing and on the phone
Benefits
- Competitive pay
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days to start, 15 after year one, plus 10 paid holidays
- Significant growth and promotion potential