Member Advocate

Member Advocate role at Serenity, a technology-driven company delivering advanced solutions for members. This high-touch role involves guiding members through their options with clarity and patience, while maintaining accurate records and upholding professionalism.

Requirements

• 2+ years of full-time, high-quality customer-facing experience
• Strong active listening skills
• Able to manage a high volume of interactions without letting quality slip
• Detail-oriented and organized

Benefits

• Competitive pay
• 90% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, 15 after year one, plus 10 paid holidays