Operations Manager - Hospitality

Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities. We’re looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results.

Requirements

• 10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees
• Proven ability to manage performance, track KPIs, and improve processes
• Strong leadership skills with the ability to coach, motivate, and develop teams
• Comfortable working in a structured, process-driven environment
• Highly organized with the ability to manage multiple priorities in a high-volume setting

Benefits

• Health, dental, and vision coverage (majority employer-paid)
• 401(k) retirement plan
• Paid time off: 10 days (15 after first year) + 10 paid holidays
• Advancement opportunities in a growing organization