Robotics Field Operations Technician

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

Requirements

• Troubleshoot, diagnose, and repair robots using hardware and software tools.
• Monitor and support robots in the field, resolving operational issues.
• Assist with the deployment and retrieval of robots in and out of market areas.
• Conduct component-level and assembly-level testing to identify performance issues.
• Provide feedback to engineering and development teams to refine hardware, software, and operational processes.
• Track, manage, and maintain lab and component inventories.
• Log repair activities in Jira, including photos and videos, to inform hardware and software teams.
• Assist merchants, retail staff, and customers during delivery operations.
• Maintain the cleanliness and appearance of robots to uphold Serve Robotics’ brand image.