Operations Customer Liaison

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies.

Requirements

• Act as the primary operational point of contact for assigned customers.
• Communicate planned maintenance activities and operational changes.
• Provide real-time updates during incidents and emergency events.
• Coordinate customer access requests and site visits.
• Interface with operations, engineering, and security teams.
• Track customer-impacting issues through resolution.
• Participate in incident response and escalation calls.
• Maintain records of customer communications and approvals.
• Support customer onboarding, reviews, and audits.
• Identify opportunities to improve customer communication processes.

Benefits

• Paid time off
• Paid holidays
• 401k
• Full coverage medical, dental and vision