Pre-Sales Solution Architect (Professional Services)

This Solution Architect is a functional and technical expert, consulting with customers on implementing ServiceNow solutions based on leading practices, with the goal of accelerating adoption and driving customer business outcomes.

Requirements

• 3+ years' experience working with ServiceNow, with a broad working knowledge of the platform's capabilities and the applications that run on it in both a pre-sales and delivery capacity.
• An extensive career in Professional Services, ideally working also with a software OEM, and the value proposition they bring for a customer.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Ability to build strong relationships internally and externally, ensuring proper engagement with core teams and customers.
• Ability to talk to customers in their language, around their industry, and at the appropriate level across Executive, Business and Technical stakeholders.
• Ability to manage complex customer pursuits and invest time and resources appropriately.
• Ability to navigate tough conversations and challenging meetings with internal and external customers.
• Strong focus on ownership and execution against deadlines while managing multiple opportunities at a time.
• Ability to develop visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
• Ability to communicate complex business and technical concepts using visualization and modelling aids.
• Experience conducting solutions presentations and obtaining customer acceptance to solution design.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance