The Principal Inbound Product Manager - AI Assistant (Agentic Workflows) role at Moveworks Business Unit at ServiceNow involves leading the development of a new capability area - Agentic Workflows, in which LLMs and tools are orchestrated through predefined set paths, to automate tasks in employees' daily routine, increasing the utility of the AI Assistant.
Requirements
- Typically 7+ years of professional experience in Product Management owning technically complex, high-impact products — ideally with building platforms for machine learning or generative AI products.
- Typically 15+ years of overall varied technology experience.
- Deep familiarity with machine learning concepts and a track record of working closely with ML engineers, particularly in areas such as natural language understanding, semantic search, conversational AI, agentic workflows, and speech technologies.
- Strong technical acumen, including previous experience as a software or ML engineer, or a technical degree (B.S. or M.S. in CS or related field), enabling you to dive deep on system architecture, APIs, and infrastructure-level decisions.
- Proven success shipping enterprise-grade products to large user bases — including developing rollout strategies, customer feedback loops, and go-to-market coordination for features that scale to hundreds of thousands or millions of users.
- Exceptional written and verbal communication skills — from clear and structured memos to compelling product narratives.
- Sharp analytical and problem-solving abilities, with a demonstrated ability to simplify complexity, make decisions amid ambiguity, and use available data to drive clarity and outcomes.
- Demonstrated strength in cross-functional collaboration — aligning engineering, design, data science, marketing, and customer teams around a shared product vision.
- A balanced approach to strategy and execution: able to think long-term while consistently delivering high-impact work in the near term.
- Startup DNA — you thrive in fast-paced environments, are energized by ambiguity, and naturally bring structure, prioritization, and momentum to everything you touch.
Benefits
- 401k Matching
- Flexible Spending Accounts
- ESPP
- Matching Donations
- Flexible Time Away Plan
- Family Leave Programs
