Senior Customer Success Manager - Financial Services

As a Senior Customer Success Manager for the Financial Services team, you will be responsible for guiding customers through their post-sale experience, ensuring they achieve business objectives and maximize the value of their ServiceNow investment. This role combines strategic thinking, customer relationship management, and operational excellence.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience in SaaS or IT Industry: Strong knowledge of ServiceNow or similar SaaS platforms.
• 8+ years of experience working in a technology-driven, consultative environment where you’ve helped customers deploy and derive value from digital solutions.
• Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.
• Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.
• Analytical & Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion. Comfortable using data to drive decision-making.
• Entrepreneurial Mindset: A creative, high-energy, self-starter who thrives in fast-paced, ambiguous and dynamic environments. Ability to manage multiple initiatives independently and drive initiatives to completion.
• Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer.
• Excellent Communication: Exceptional written and verbal communication skills. Comfortable presenting to senior stakeholders, both internally and externally, and able to tailor communication for different audiences.

Benefits

• 401k Matching
• Retirement Plan
• Visa Sponsorship