Senior Software Engineer

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products. The ITSM organization builds intelligent, scalable, data-driven services that strengthen ServiceNow's platform capabilities and power next-generation workflow experiences.

Requirements

• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
• Drive the architecture and implementation of GenAI-driven features across our products.
• Collaborate cross-functionally with product, research, and platform teams to translate business goals into GenAI solutions.
• Serve as a thought leader in Generative AI adoption, guiding teams through design patterns, performance trade-offs, and ethical AI considerations.
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
• Develop comprehensive test strategies covering functional, regression, integration and performance aspects
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
• Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP, matching donations
• Flexible time away plan and family leave programs