Director, AI Engineering

The AI engineering organization at ServiceTitan is looking for a Director of AI Engineering to drive the core infrastructure of our AI strategy, lead the creation of a global AI Agentic Infrastructure competency, and hire, mentor, and retain a high-performing AI Engineering organization.

Requirements

• Education: MS/Ph.D. in Computer Science, Artificial Intelligence, Computational Linguistics, or a similar quantitative discipline.
• Leadership: 5+ years of experience in ML or AI engineering leadership roles, specifically managing multiple teams shipping production software.
• Technical Expertise: Deep system-level architectural knowledge of modern NLP, large language models (LLMs), transformer architectures, RAG pipelines, and agentic workflows (planning, reasoning, tool use, human-in-the-loop workflows).
• Data Systems: Expertise in vector databases, and SQL; experience with handling unstructured text data at scale to build foundational data architectures.
• Communication: Great communication skills, including the ability to communicate complex AI concepts to business stakeholders.
• Cross-Functional Collaboration: Proven ability to act as a bridge between Engineering, Product Management, and executive leadership, anticipating future business needs and translating competitive market offerings into scalable technical insights.

Benefits

• Flextime, recognition, and support for autonomous work
• Holistic health and wellness benefits
• Support for Titans at all stages of life