Senior Salesforce Developer

Seeking a Senior Salesforce Developer to shape the customer journey, design, develop, and optimize solutions on Salesforce and integrated platforms, and drive innovation across a multi-cloud environment.

Requirements

• Design and develop comprehensive solutions on Salesforce to support contact center operations
• Interpret system and business requirements to create technical specifications and design documents
• Build and maintain seamless integrations between Salesforce and contact center technologies
• Develop and implement automated workflows and processes to optimize contact center operations
• Utilize AI/ML models to predict customer behavior and optimize resource allocation
• Enhance existing processes through innovative technical solutions
• Provide ongoing support and maintenance for the Salesforce instance and integrated technologies
• Ensure data quality and integrity across all systems and the Salesforce platform
• Maintain a flexible and proactive approach to adapt to changing project requirements