Solutions Engineer, Pro Products

Solutions Engineer, Pro Products at ServiceTitan. Partner with the Pro Sales team to lead custom product demonstrations, analyze and provide feedback on customer compatibility, and support up-selling opportunities. Must have 1-2 years of experience in Solutions Engineering and/or relevant experience in Sales, Product, or Engineering.

Requirements

• Partner with the Pro Sales team to lead custom product demonstrations
• Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features
• Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue
• Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition
• Create clear documentation and approach for delivery to the implementation team
• Maintain and update industry-specific scripts for the internal team to use during demos
• Respond to functional and technical elements of RFIs/RFPs
• Collaborate with cross-functional teams to share consumer insights
• Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners

Benefits

• Flextime, recognition, and support for autonomous work
• Holistic health and wellness benefits
• Support for Titans at all stages of life
• Equity and a holistic suite of benefits