Technical Support Specialist

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re looking for a Customer Support Specialist who’s excited to make an impact.

Requirements

• A minimum of 1 year SaaS experience or 2-3 years technical customer support experience.
• Excellent spoken and written communication skills, with a focus on consistent empathy, professionalism, and clarity.
• Strong organizational skills and the ability to listen, analyze information, multi-task, and meet project deadlines.
• An entrepreneurial mindset—someone who takes initiative on what's needed to help both the customer and the team.
• Experience with various operational software include Google Suite, Slack, Jira and Wrangle.
• Experience with Zendesk or comparable CRM systems.
• Preferred) Familiarity with a variety of AI tools including Notion, Claude, & Gemini.
• Preferred) Experience scripting or programming with APIs and an understanding of relational databases.

Benefits

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
• Flexible Spending Account and Dependant Care Account
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Paid Time Off for Volunteering
• Employee Reimbursement Program to use for well-being, technology and/or professional development