Senior Business Solutions Consultant
SESTEKIstanbul, Turkey • Ankara, Ankara, Turkey
Posted May 11, 2026
Full Time
About the Company
SESTEK is a conversational automation company that builds AI‑driven customer service solutions for enterprises worldwide. Its R&D team of over 100 engineers develops proprietary speech recognition, natural language understanding, and voice‑biometric technologies that power products such as the Knovvu Virtual Agent, Knovvu Analytics, and Knovvu Biometrics. The company’s in‑house SR engine delivers market‑leading accuracy, enabling fully automated self‑service and real‑time caller authentication across multiple languages and accents. With a portfolio that spans chatbots, virtual assistants, and automated quality‑management tools, SESTEK helps more than 500 global clients digitize and optimize their support operations.
Job Description
We are looking for a Senior Business Solutions Consultant to join our Solutions Consulting team. The ideal candidate is fluent in English and Turkish and has a passion for analyzing business needs.
Requirements
- University degree in science or engineering (not determinant for this position)
- Excellent verbal and written communication skills in Turkish and English
- Minimum 4 years of work experience, including at least 3 years in business analysis or product/project consultancy (AI, IT or call center technologies)
- Good knowledge of MS Office, basic data analysis, and diagramming tools (Visio, Draw.io)
- General knowledge of customer interaction technologies (telephony, contact center, mobile, webchat, etc.)
- Eager to learn and adaptable to technology changes
- SQL and API experience is a plus
- Experience in speech technologies or Conversational AI is a plus
- Knowledge/experience with Large Language Models (LLMs) or Agentic AI is a plus
- Effective presentation skills are a plus
- Driver’s license (class B) is a plus
Benefits
- Private health insurance
- Meal card
- Transportation allowance
- Monthly budget for external activities with your colleagues
- Incentive for graduate and postgraduate studies
- Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession
- Birthday celebrations, parties and happy hours, "Welcome to Spring/Fall" events
- Breakfast and healthy snacks at office all day long
