Patient Services Representative

US Fertility, a leading partnership of physician-led fertility practices, is seeking a Patient Services Representative to join their team in Cary, North Carolina. The role provides opportunities for growth and collaboration in a nationally respected organization that inspires hope in patients and advances research and development in reproductive medicine.

Requirements

• Welcome patients and visitors to the office
• Answer and assist all incoming telephone calls
• Schedule appointments using a computerized scheduling system and conducting follow-up calls when necessary
• Provide timely and accurate information and quality customer service to incoming patient inquiries
• Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs