Patient Services Representative

Build meaningful work contributing to an organization that changes lives. As a Patient Services Representative at US Fertility, you will maintain patient accounts, optimize patient satisfaction, and provide high-level customer service. We offer a competitive benefits package and opportunities for growth and development.

Requirements

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off
• Paid holidays
• Paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs