Customer Success Manager in the USA (SaaS Product Vertical)
Shanghai BSF Human Resources Co., LtdNew York, New York, United States
Posted December 12, 2025
Full Time
About the Company
Shanghai BSF Human Resources Co., Ltd. specializes in global talent acquisition, helping companies hire highâlevel local professionals across more than 30 countries. By leveraging a network of experienced HR consultants from around the world, the firm customizes recruitment strategies that align with each countryâs employment regulations and clientsâ business goals. In addition to talent sourcing, BSF offers comprehensive HR servicesâincluding payroll, benefits, compensation, training, and outsourcingâto streamline workforce management. This integrated, costâeffective approach distinguishes BSF as a trusted partner for organizations expanding internationally.
Job Description
Customer Success Manager role in a successful international AI-driven technology company helping beauty industry digital transformation with SaaS services. Responsibilities include driving customer adoption, onboarding, and loyalty, partnering with business development teams, and improving product offerings.
Requirements
- Bachelor degree or above
- At least 5 years of B2B customer success, customer service, or account management experience in SaaS related fields
- Deep understanding of the beauty industry (preferred)
- Bilingual in English and Spanish (preferred)