Bilingual Customer Service Specialist (Spanish)

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend solutions. They are also responsible for resolving customer concerns and achieving excellent customer service while meeting sales goals.

Requirements

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Benefits

• Comprehensive health benefits
• Life insurance
• Retirement plan
• Paid time off
• Holiday pay
• Educational assistance
• Employee discounts