Customer Service Representative

The Customer Service Representative will be responsible for managing customer orders, handling enquiries, and providing accurate product information. They will also be responsible for controlling order information, performing production and delivery planning, and managing delivery documentation.

Requirements

• Take delivery of customer orders by email and phone
• Handle enquiries, provide accurate product and application information, and process telephone orders
• Check stock availability and input orders into Navision
• Monitor order progress, manage delays or non-compliance
• Maintain customer master data, pricing, discounts, rebates
• Create or amend accounts and conditions, send technical documentation
• Propose service improvement and optimisation suggestions

Benefits

• Life with rewards, benefits and the flexibility to enhance your health and well-being
• Career with opportunities to learn, develop new skills and grow your contribution
• Connection with an inclusive team and commitment to our own and broader communities