Customer Service Specialist

Customer Service Specialist role responsible for ensuring high levels of customer satisfaction through excellent sales service, assisting customers, building trust relationships, and meeting sales goals.

Requirements

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Benefits

• health benefits
• Flexible Spending Accounts (FSAs)
• disability coverage
• security, retirement and saving benefits
• generous time away from work package
• paid parental leave
• medical leave
• vacation
• holidays