Customer Service Specialist with German – B2B + Order Management
Sherwin-WilliamsMarche, Italy
Posted April 3, 2026
Full Time
About the Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters.
Job Description
Customer Service Specialist with German – B2B + Order Management: Provide customer service support and technical guidance to internal and external customers in international market.
Requirements
- Proficiency in Italian, English, and German
- Receive customer orders via incoming mail, telephone, and/or electronic contact
- Enter and adjust orders, resolve questions and complaints
- Work to ensure all orders received are entered into the ERP by order cut-off time
- Positive influence on the team and responsible to arrange backup in case of holiday leave
- Assist with reviewing and coordinating customer service activities
- Identify customer issues that need to be escalated to management
- Develop and review correspondence and documentation
Benefits
- Life... with rewards, benefits and the flexibility to enhance your health and well-being
- Career... with opportunities to learn, develop new skills and grow your contribution
- Connection... with an inclusive team and commitment to our own and broader communities