Presales Engineer

SHIELD is a device-first fraud intelligence platform that sets the global standard for device identification. As a Presales Engineer, you will be responsible for maintaining client relationships, supporting clients through implementation, and providing technical consultancy.

Requirements

• Maintaining and strengthening client relationships
• Supporting clients through implementation
• Providing technical consultancy and troubleshooting
• Acting as a liaison for technical support and product adoption
• Performing regular technical account reviews and product trainings
• Assisting clients in optimising solutions
• Seeking and working with product and engineering teams to manage feature requests
• Advocating for product adoption and identifying opportunities for improvement

Benefits

• Remote work option