Operations Specialist, Shift Success
ShiftsmartNew York, New York, United States
Posted March 13, 2026
Full Time
About the Company
Shiftsmart is revolutionizing hourly work by empowering workers to control their schedules and boost earnings, while providing employers with tools to enhance fulfillment rates and quality standards. The platform offers a streamlined interface for managing shifts, assignments, and workforce across the globe, impacting over 3 million partners in 57 countries. Backed by $120 million from industry leaders like D1 Capital Partners and Imaginary Ventures, Shiftsmart is leading the charge in transforming the $2 trillion US labor market.
Job Description
Join a rocketship and become a world-class executor at Shiftsmart, a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of flexible workers. Drive outcomes, accomplish objectives, and fundamentally change labor. Enjoy accelerated learning and growth working with a world-class team.
Requirements
- Results-driven: 1-3 years of experience and a track record of driving outcomes and accomplishing objectives
- High Ownership: Motivated to constantly improve the partner payments and support function
- Analytical: Experience with Excel and SQL, and ability to size and prioritize issues based on their magnitude
- Empathetic: Understanding of the worker experience and ability to anticipate and remediate issues
- Independent: Ability to take an initiative and run with it
Benefits
- Comprehensive healthcare coverage
- 401(k) match program
- Generous, fully paid parental and family leave policies
- Pre-tax commuter benefits
- Collaborative office with fully stocked kitchen