We are seeking a Technical Account Manager to join our team in Berlin, Germany. The successful candidate will be the first point of contact for customer inquiries, develop a deep understanding of the customer's technical and business challenges, and provide technical consulting to identify suitable solutions. They will lead requirement and discussion discussions with the customer, serve as a knowledge hub for internal teams, and ensure customer requirements are qualified, scoped, and documented.
Requirements
- 7 plus years’ experience in the hospitality technology industry, with experience engaging with the executive level.
- Bachelor’s degree in a related field or a master’s degree in hospitality management a plus.
- Swift learner. Ability to quickly pick up product & technical knowledge and effectively explain to business users is essential.
- Ability to thrive under pressure is essential.
- Flexibility and adaptability in a fast-changing environment.
- Possess strong prioritisation skills to effectively manage multiple tasks and deadlines, ensuring that high-value initiatives are delivered on time and with excellence.
- Expertise in hospitality management systems products, technology and industry trends.
- Experience in working with software development / product management teams is highly desirable.
- Networking skills, with the ability to build a trusted partnership and manage stakeholders with different goals.
- Exposure to a customer-focused, high-end services business model.
- Ability to work independently with little direct supervision.
- Be tech-savvy, with the ability to positively influence users to adopt new solutions and technology.
- High energy with proven ability to lead and operate in a global marketplace.
- Ability to work with geographically distributed systems and culturally diverse work-groups and teams.
- Ability to travel internationally as needed.
- Fluency in English is mandatory; Cantonese and/ or Mandarin Chinese is a plus point.
Benefits
- Exciting job within a creative environment and the opportunity to make a real impact on the business.
- Grow your experience with web and cloud technologies in a very innovative technology environment.
- Friendly, motivated and talented multicultural team.
- Opportunities to grow and develop with Shiji.
- Training to meet role requirements.
