We are looking for a highly motivated Support Associate to join our Customer Success team. Reporting to the Manager, Customer Experience you will be a key part of supporting Shipfusion’s clients.
Requirements
- Handle incoming chat, support tickets and email interaction with Shipfusion clients
- Assist with day-to-day aspects of Support issues and optimization of service
- Facilitating support requests within Shipfusion’s facilities as required
- Manage orders in “Review” in Shipfusion Support Portal
- Execute support tickets from start to finish
- Reshipments, requests for receiving inventory, status of returns and general updates
- Communicate directly with the customer and carriers regarding shipments and shipment issues
- Follow up on internal order status for aged orders
- Work directly with our Client Service, Engineering and Warehouse teams to ensure deliverables are being achieved
- Generate and distribute reporting to the business outlining Client Support issues and metrics
- Ensure the integrity and continued operation of the food safety system (SQF Program) in the event of organizational or personnel changes within the company or associated facilities
Benefits
- Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.
- Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.
- Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.
- Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.
- Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.
- Hybrid Work Opportunities: Enjoy the flexibility and convenience of working from the comfort of your home.
- Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.
- Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.
- Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.
- High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
