IT Support Technician 1
ShipHeroUnited States
Posted December 4, 2025
Full Time
About the Company
ShipHero is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.
Job Description
We are looking for a talented professional to join our team! If you are eager to be part of a dynamic and innovative team, we want to hear from you. We are seeking an IT Support Technician 1 who will be responsible for resolving user-reported issues through various communication channels and collaborating with higher-level support for more complex problems.
Requirements
- Resolve user-reported issues through various communication channels such as phone, email, or Slack.
- Escalate complex problems to senior support staff as necessary.
- Troubleshoot software issues effectively to ensure prompt resolution.
- Recognize phishing attempts and give appropriate responses to targeted users.
- Prioritize incoming issues based on urgency and impact on users.
- Maintain accurate and detailed communication through our Jira ticketing systems.
- Assisting with the new hire orientation and onboarding process.
