Senior Manager, Product Support - Onboarding

Join ShopMy – Powering the Future of Digital Marketing. We are seeking a Senior Manager, Brand Onboarding to join our Product Support team. This is an individual contributor role responsible for owning the brand onboarding experience end-to-end from post-sale through go-live.

Requirements

• Owning complex problems from discovery through resolution — and building systems so they don’t recur
• Operating at both the strategic and tactical level: amplifying the function one week, owning a high-stakes onboarding the next
• Using data to create clarity for others and make confident tradeoffs under uncertainty
• Acting as a trusted cross-functional partner to Product, Engineering, Sales, and CS teams

Benefits

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO