Specialist, Patient Care
Shoppers Drug MartMississauga, Ontario, Canada
Posted April 2, 2026
52000 - 71500 CAD
Full Time
About the Company
Built on a foundation of professional expertise and personal service, Shoppers Drug Mart has been meeting Canadians' health care needs for 50 years. What was once a small pharmacy in Toronto has grown into an organization of over 1,200 stores from coast to coast, becoming an indelible part of the lives of Canadians, young and old. Yet despite our growth, we have never forgotten our origins. We have always remained true to our belief that the personal satisfaction of each and every customer is at the root of our success - and it can only be ensured by the commitment of people who realize that success is built one customer at a time.
Job Description
The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program. They are responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service.
Requirements
- 2-3 years’ experience in a Customer Service or Call Centre setting
- Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset
- Bilingualism (French & English) preferred
- Demonstrated ability to work successfully within a fast paced, team based environment
- Excellent communication skills, written and verbal, to interact effectively with patients and clients
- Demonstrated ability to analyze and interpret information, data, and regulations.
- Demonstrated ability to pay attention to details and make decisions using sound judgement.
- Flexible to work longer hours, overtime as required
Benefits
- Purchase discount program
- Competitive pay
- Online learning through Academy