Direct Support Professional (DSP)

The Direct Support Professional (DSP) is a year-round position that provides front line direct care for students and administrative support for daily operations. The DSP is responsible for guiding and mentoring students, assisting with emergency response procedures, and collaborating with all members of the Shrub Oak staff.

Requirements

• 1 year of work experience in a high-volume/demanding customer service or human service position required
• Customer service experience required
• High school diploma/GED or equivalent required
• At least 3 years of experience in a high-volume/demanding customer service or human service position; special consideration given to those with EMT/EMS, CNA/HHA/PCA, or similar experience preferred
• Crisis management and de-escalation experience preferred
• Experience handling aggressive clients/customers preferred
• Experience assisting with hygiene and personal care activities preferred

Benefits

• Insurance coverage: Health, vision, dental, life, and disability insurance
• Flexible spending account (FSA)
• Paid time off (PTO)
• 401k w/ company match
• Tuition/Professional development assistance
• Employee assistance program (EAP)
• Employee discounts