Digital Customer Service Manager
Siam PiwatBangkok, Thailand
Posted December 12, 2025
Full Time
About the Company
Siam Piwat is Thailand's leading real‑estate investment trust focused on developing, owning, and managing retail and mixed‑use properties. Its portfolio features the country's largest shopping malls and a diverse range of commercial assets that host national and international tenants. The company differentiates itself through a strong emphasis on experiential retail, consistently high occupancy rates, and strategic partnerships with global brands that enhance tenant satisfaction and investor returns. A culture of collaboration, innovation, and sustainability positions Siam Piwat as a forward‑looking leader in Southeast Asian real‑estate.
Job Description
Lead and manage a team of customer service representatives, oversee customer inquiries, and develop customer service policies to improve user experience.
Requirements
- Oversee customer inquiries related to application usage, technical issues, and troubleshooting
- Lead and train a team of customer service representatives and support specialists
- Identify common customer pain points and collaborate with the development team for application enhancements
- Develop and implement customer service policies to improve user experience
- Ensure timely and effective resolution of customer concerns
- Monitor team performance and provide feedback for improvement
- Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights
- Handle escalated issues and complex customer concerns efficiently
