Player Support Executive (English&Chinese)

Provide customer support and technical issue resolution via email, chat, social media and other online platforms. Identify trends in customer problems and provide feedback to the team. Translate Mandarin to English and vice versa.

Requirements

• Fluent English and Mandarin language skills
• Ability to work on weekends and public holidays with a fixed schedule
• Strong written and communication skills
• Excellent customer service quality
• Ability to understand games from a gamer's perspective and give in-depth gaming and PC/console troubleshooting support
• Ability to solve and analyze information accurately
• Team player

Benefits

• Medical Reimbursement
• Transport Allowance