Operations Training Specialist, Contact Center

As an Operations Training Specialist, you will own the full training lifecycle for Sidecar Health's operations teams, designing programs, facilitating sessions, and managing logistics to ensure operations teams are ready to deliver an outstanding member experience. You will work closely with stakeholders across Member Care, Claims, Clinical, and Provider Ops to contribute to a broader enablement function that spans training program management, knowledge management, and ongoing learning and development.

Requirements

• 3+ years of experience in training, instructional design, or knowledge management, ideally within a contact center or customer service environment
• Bachelor's degree
• Strong project and time management skills, with the ability to manage multiple workstreams and deadlines concurrently
• Clear and proactive communication skills, with experience delivering training sessions virtually and in person
• Familiarity with knowledge management systems, learning management systems (LMS), or other documentation tools

Benefits

• Competitive salary ($65,000 - $75,000) + bonus opportunity
• Equity package
• Comprehensive Medical, Dental, and Vision benefits
• 401k retirement plan
• Paid vacation and company holidays