Siena is a company that creates an operating system of AI agents that learn, remember, and act across every customer touchpoint. The Senior Deployment Engineer, AI Agents role involves technical work with customer-facing components, integration engineering, and software engineering. The team is globally distributed and working at the bleeding edge of CX and AI.
Requirements
- 5+ years in technical implementation, integration engineering, or software engineering with a customer-facing component
- Strong working knowledge of helpdesk and CX platforms - Zendesk, Gorgias, or similar - including API integrations, webhooks, and automation logic
- AI-fluency - understanding how LLM-powered agents work in practice, not just in theory; configuring, testing, and iterating on agent behavior
Benefits
- Great salary
- Opportunity for equity or stock grants
- Learning budget
- Premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools
