Software Engineer, Site Reliability (SRE)
SierraSan Francisco, California, United States • Atlanta, Georgia, United States • New York, New York, United States • London, England, United Kingdom
Posted October 21, 2025
Full Time
About the Company
Sierra is a leading provider of artificial intelligence solutions designed to enhance human-centric customer experiences for businesses. Focused on leveraging AI to improve interactions, Sierra aims to make technology more intuitive and empathetic, thereby fostering stronger connections between customers and brands.
Job Description
Sierra is a company building an AI-powered platform to help businesses create better customer experiences. They are seeking a Software Engineer on their Site Reliability (SRE) team to build and maintain reliability, observability, and scalability across their AI infrastructure. The role involves designing, implementing, and managing infrastructure, and defining SRE practices to improve efficiency and growth.
Requirements
- 5+ years of hands-on experience in Site Reliability or Infrastructure engineering
- Experience designing for availability, scalability, and reliability
- Deep experience with Terraform, AWS services, container orchestration, and cloud networking
- Strong background in observability systems (e.g., Prometheus, Grafana, Datadog)
- Experience working with enterprise customers and familiar with compliance and networking needs
- Degree in Computer Science or related field, or equivalent professional experience
Benefits
- Flexible (Unlimited) Paid Time Off
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Lunch and snacks
- Discretionary Benefit Stipend
- Free alphorn lessons
