Support Engineer

Sierra is seeking a Support Engineer to help customers succeed with Agent OS, a platform to build better, more human customer experiences with AI. The ideal candidate is someone who loves debugging puzzles, enjoys helping people succeed, and thrives jumping into new technical problems.

Requirements

• Experience with debugging complex systems and puzzles
• Ability to work with customers to understand and resolve technical issues
• Engineering mindset with knowledge of APIs, logging, and distributed systems
• Experience with AI tools and technologies

Benefits

• Flexible Paid Time Off
• Medical, Dental, and Vision benefits
• Life Insurance and Disability Benefits
• Retirement Plan with Sierra match
• Parental Leave
• Fertility and family building benefits through Carrot
• Lunch, snacks, and coffee
• Discretionary Benefit Stipend
• Free alphorn lessons