We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.
Requirements
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
- Strong analytical skills with a proven ability to solve complex problems using data.
- Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Benefits
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office