Network Operations Center (NOC) Engineer

We are seeking a skilled Network Operations Center (NOC) Engineer to monitor, maintain, and support our telecommunications and fixed wireless network infrastructure.

Requirements

• Perform system administration tasks across all network elements to ensure seamless operations.
• Proactively monitor network and system performance, identifying and resolving potential issues before they affect customers.
• Conduct continuous network surveillance and respond to system-generated and customer-reported incidents.
• Analyze traffic data and usage trends, escalating issues to the network design authority when required.
• Escalate unresolved or complex technical problems to the Problem Management team.
• Manage incident resolution using network monitoring and management tools in line with SLA requirements.
• Maintain accurate incident logs, reports, and documentation of network events and resolutions.
• Track supplier performance and escalate cases where SLAs are not being met.
• Take ownership of technical issues to ensure timely and effective resolution, minimizing downtime.

Benefits

• Competitive salary
• Benefits package