OPERATIONS MANAGER

OPERATIONS MANAGER. Design and implement end-to-end marketplace operational workflows, manage supplier onboarding, oversee order lifecycle, establish SLAs, build issue resolution workflows, and implement quality assurance processes.

Requirements

• 4+ years experience in operations management, ideally in marketplace, e-commerce, or B2B platforms
• Strong process design, workflow mapping, and optimization expertise
• Data-driven decision-making mindset
• Excellent project management and multistakeholder coordination skills
• Calm, structured approach to urgent operational issues
• Strong communication skills across suppliers, customers, and internal teams
• Experience building new processes from the ground up
• Stakeholder management experience across multiple organizations

Benefits

• Foundational operations role with significant equity
• Shape operational strategy and processes from the ground up
• Work with AI technology that automates complex procurement tasks
• Opportunity to build and lead the operations team as we grow
• Direct impact on customer satisfaction and marketplace quality