OPERATIONS MANAGER. Design and implement end-to-end marketplace operational workflows, manage supplier onboarding, oversee order lifecycle, establish SLAs, build issue resolution workflows, and implement quality assurance processes.
Requirements
- 4+ years experience in operations management, ideally in marketplace, e-commerce, or B2B platforms
- Strong process design, workflow mapping, and optimization expertise
- Data-driven decision-making mindset
- Excellent project management and multistakeholder coordination skills
- Calm, structured approach to urgent operational issues
- Strong communication skills across suppliers, customers, and internal teams
- Experience building new processes from the ground up
- Stakeholder management experience across multiple organizations
Benefits
- Foundational operations role with significant equity
- Shape operational strategy and processes from the ground up
- Work with AI technology that automates complex procurement tasks
- Opportunity to build and lead the operations team as we grow
- Direct impact on customer satisfaction and marketplace quality