Customer Operations Coordinator - Operations
Signant HealthSantiago, Santiago Metropolitan Region, Chile
Posted January 27, 2026
Full Time
About the Company
Signant Health, with over 25 years of experience, delivers end-to-end eClinical solutions that accelerate clinical research and regulatory success. The company offers a comprehensive suite of services—including EDC, eConsent, digital endpoints, RTSM, and clinical supply management—while providing scientific and clinical consulting, protocol design, and data quality expertise. By partnering with a wide spectrum of sponsors—from small biotech to global pharma and CROs—Signant has supported more than 6,000 studies in 90+ countries and contributed to a quarter of recent FDA and EMA approvals. Its distinctive value lies in combining deep scientific knowledge with technology to make trials more manageable for sites and more meaningful for patients.
Job Description
Supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials. Promote continual improvement within the Customer Operations area.
Requirements
- Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center
- Attend project kick off meetings and client calls, as required
- Point of contact for Client Services queries or questions
- Responsible for generating internal export documentation
- Responsible for ordering printed materials on behalf of clients, as directed by Client Services
- Liaise with Client Services and external service providers to manage and communicate any shipment delays
- Promote continual improvement within the Customer Operations area
- Manage client expectations on device shipments and inventory
- Ensure good practices are followed
- Influence good practice and customer expectations
